Customer Satisfaction Surveys
ISO 9001:2000 emphasizes the need for better customer communication. QSI has designed a Customer Satisfaction Survey to help businesses better understand and meet the requirements of the 2000 Revision. Surveys are tailored to meet specific customer perceptions and needs.
Once Survey results are fully understood, QSI is available to review the results with management during the Management Review Process and to suggest possible changes to quality system and operational procedures.
Customer Satisfaction Surveys help businesses track their relationship with their customers. Some of the benefits of this include:
- Customer Retention
- Increased Customer Satisfaction
- Demonstrated commitment to the customer
- Expansion of existing market share and gaining new market share
In response to the increasing demand for this kind of information, QSI has structured a non-traditional methodology in developing and implementing the Customer Satisfaction Survey. The Survey for Realized Customer Satisfaction SM integrates over a decade of multi-industry experience with customer complaint tracking, management and resolution.
An on-site QSI consultant will tailor a client's survey based on: commercial issues, employee perception, customer perception, performance criteria, quality metrics, industry benchmarks and strategic business needs. Although some of these issues may appear to be unconnected, they are all a fundamental part of ultimate customer satisfaction.
Equally as important, QSI assists clients in selecting the most appropriate survey delivery method for their unique customer base, defining methods for gathering results and identifying and weighing survey attributes.
